Wine Access Reviews

Great work I love this

They say they have free shipping on their site for orders over $120. However, they don't say that they charge additional for shipping to Hawaii. No where on its site.
It is false advertising.

The wine was delivered as promised, but the supposedly high quality wine was terrible. I purchased several bottles of 2018 Gary Farrell Russian River Chardonnay last fall with the idea of giving them as Christmas gifts. Luckily, I tasted one beforehand and was shocked at how bad it was. I got a hint of the problem when I found a chunk of cork in the bottle that didn't match the cork I removed. Was it recorked because it had leaked? Was it recorked because the wine was replaced with something else? I can't trust a supplier that doesn't check it's product.

Wine Access clubs have some great wines, however don't join is you live outside Ontario. They don't handle shipping well and won't take any responsibility for damage. I recently had a case of wine delivered frozen. Half the corks had been pushed out the case was a soggy mess held together in a ball by packing tape. Wine Access refused to refund or replace the case.

It really pains me to write this. We've done a lot of business with them over the past year or so, and we really found it a great service--until it wasn't. Still waiting for an order I placed in *JUNE* (it's now October). Multiple contacts get back it's being held for weather--incredulity is the kind expression for the claim that at no time across four months was there ever a window that would allow delivery. The claim is that if temp >80F anywhere along route at any time, they hold it--essentially, this means there is no point in doing business with them for at least half the year. I don't know about anyone else, but that simply doesn't cut it with me. We deal with a number of vendors and this is the only one that cannot find a way to work around typical summer weather. Sad, but their position, clearly expressed repeatedly, boils down to "Oh, well . . ."

Couldn't give a O star but would have. Trying to solve a delivery problem is impossible. Good wine, but no service if you run in to a problem. What a shame.l

After I'd placed the order, but well before it was shipped, I asked that the delivery address be changed. Wine Access claimed that they did so.

They didn't. I stayed home all day to accept delivery on the new date; nope. I had to chase it to find it. Finally achieved reception a week later, when I'd returned from my travels.

Customer service is non-existent. Buy elsewhere. Anywhere else.

We have been Wine Access customers for several years. We placed an order for a couple cases for a party we are hosting. We needed delivery the week of Feb 20th. There was inclement weather earlier but 2/21-2/25 were clear days. We signed waiver for delivery on 2/25. We called. We confirmed. We have emails.Wine Access lied to us about the delivery. They refused to answer the phone. A terrible customer experience. You cannot count on them to deliver or to tell the truth.

Very good company. Good wines and great customer service.

I have purchased wine for over 2 years and always find this firm to be top-notch. Pricing is reasonable (I compare using wine-searcher.com), they offer free-shipping on 6+ bottles or $120 purchases and customer service has always been second to none. Please note that their Limited-Time offers can often take 3-4+ weeks for delivery as these are typically special order items. Your card is charged at time of order but I have never had any issues surrounding delivery. Their regular offers ship immediately from inventory. They also offer "perfect-temp" packaging which is useful in AZ through May-June, not so much for summer months. I also have recently joined their wine club which provides the added benefit of getting 10% off on regular orders on top of their normal discounts. I also really appreciate their tasting notes that they provide with each wine along with some videos on their wine club offerings. Both of these really bring out how much they care about wine and provide insights one does not typically get about the particular winery or wine being purchased. I've only been to Napa once in my life but their tasting notes and videos make me feel like I am one of the locals. On balance, a great company to work with.